Food supplement. Not a medicine. Sold by Jointsnyeliminat, London, United Kingdom.

Returns & Refunds Policy

14-day money-back guarantee. We stand behind our product.

1. Right to Return (14-Day Period)

Under UK and EU consumer law (Directive 2011/83/EU), you have the right to return any product purchased from us within 14 calendar days of delivery, without giving any reason and without penalty, except for the cost of return delivery.

Returns Period Begins: The day you receive your package.

Returns Period Ends: 14 calendar days after delivery.

2. How to Return Your Product

2.1 Contact Us

Within 14 days of delivery, contact our customer support team to initiate a return:

Email: info@jointsnyeliminat.shop
Phone: +44 20 7946 0958
Hours: Monday-Friday, 9:00-17:00 GMT

2.2 Provide Your Details

Include your order number, full name, and reason for return (optional).

2.3 Return Shipping

We will arrange return pickup or provide a return label. Return shipping is covered by us.

3. Refund Conditions

3.1 Full Refund

You will receive a full refund of the purchase price if:

  • The product is returned within 14 days of delivery
  • The product is in a resaleable condition (unopened preferred)
  • You provide your order details to support

3.2 Opened Products

Food supplements that have been opened can be returned for a full refund within 14 days. We understand that opened products cannot be resold, and we accept this as a cost of doing business. Your satisfaction is our priority.

3.3 What We Cannot Accept

Returns will not be accepted if:

  • More than 14 days have passed since delivery
  • The product is damaged due to misuse or negligence
  • The seal is broken and the product is contaminated
  • The product has been consumed or significantly used

4. Refund Processing

4.1 Timeline

  • Upon Return Initiation: We send a return label or arrange pickup.
  • Upon Receipt of Return: We inspect the product and process your refund within 14 working days.

4.2 Refund Method

Refunds are credited to your original payment method (the same card or account used at delivery). Processing by your bank may take an additional 5-10 business days.

5. Defective or Damaged Products

If your product arrives damaged or defective:

  1. Contact us immediately with photos of the damage
  2. Do not return the product yet; wait for our instructions
  3. We will either replace it or issue a full refund at no cost to you
  4. Return shipping will be covered by us

6. Cancellation Before Dispatch

If you wish to cancel your order before it ships, contact us during your confirmation call or immediately after your order is submitted. We can cancel free of charge if dispatch hasn't begun.

7. Hygiene & Health Considerations

For safety and hygiene reasons, we cannot accept returns of products that:

  • Show signs of contamination or tampering
  • Have been opened in an unsanitary manner
  • Contain foreign objects or debris

These protections are in place to ensure the safety of all customers and comply with food safety regulations.

8. Non-Conformity Claims

If your product does not conform to what was described (e.g., incorrect ingredients, damaged packaging, wrong product), you may request a replacement or full refund at any time within 12 months of purchase, even outside the 14-day window.

9. Your Rights Under UK Law

This refund policy is in addition to your legal rights under the Consumer Rights Act 2015 and UK distance selling regulations. Nothing in this policy limits your statutory rights.

10. Contact Us

For return authorisation or refund inquiries:

Jointsnyeliminat Ltd
125 Old Broad Street
London EC2N 1AR
United Kingdom

Email: info@jointsnyeliminat.shop
Phone: +44 20 7946 0958
Hours: Monday-Friday, 9:00-17:00 GMT